CollectEye
An AI co-collector for compliant, auditable recovery
An agentic AI that prioritizes collection cases, drafts compliant outreach, and tracks outcomes — all in shadow mode with hard policy guardrails and a human always in the loop.
CollectEye
Agent command center
Open cases
24
RPC rate 7d
41%
Total overdue
$182K
Prioritized actions
Omar K. · Auto loan
DPD 34 · Balance $14,200 · Overdue $1,180
Predicted: payment in 7d, 67% confidence
Lena M. · Personal loan
DPD 34 · Overdue $640
Inbound risk
STOP request
Borrower opt-out detected
Dispute
Balance contested by borrower
Manual collections miss recovery opportunities and create compliance risk, and most teams lack the auditability to defend their outreach under regulatory scrutiny.
Mid-to-large loan servicers, credit unions, and fintech lenders operating collections in regulated markets — supervisors, collectors, and compliance teams.
The full picture
Collections teams have to balance outreach volume against compliance liability, and manual prioritization leaves recovery on the table while inconsistent messaging triggers complaints. CollectEye ingests portfolio data read-only, learns borrower behavior and risk, and recommends the next-best action, channel, and timing — queuing each collector's 8–15 highest-impact cases. Every drafted message is screened against quiet hours, cadence limits, and consent before it can be sent, and inbound STOP requests, disputes, and complaints are auto-classified, held, and escalated. Supervisors monitor RPC and promise-to-pay outcomes, SLA risk, and roll-forward attribution, while every action is logged for audit and dispute defense.
From input to audit trail.
Ingest
Read-only sync of the portfolio into a separate operational shadow copy.
Plan
The agent scores cases by delinquency, risk, and likelihood-to-resolve and queues the day.
Act
Auto-drafted outreach is compliance-checked, then sent and logged with its outcome.
Monitor
Inbound risk auto-routes; supervisors see attribution and SLA analytics.
What it does.
Command Center
Prioritizes the 8–15 highest-impact cases per collector by outcome, risk, and urgency.
Compliance Copilot
Screens every message against quiet hours, cadence, and consent before it can be sent.
Multi-Channel Outreach
Drafts SMS, WhatsApp, and email with a recommended channel and timing per borrower.
Promise-to-Pay
Tracks commitments, auto-triggers reminders and escalations, and reconciles payments.
Inbound Risk Inbox
Classifies STOP, disputes, and complaints; auto-holds cases and escalates for review.
Outcome Analytics
Tracks RPC, promise-to-pay, complaints, and SLA risk with cohort and A/B lift.
See CollectEye in action
Built for mid-to-large loan servicers. Book a walkthrough with our team.